OK, so I had decided I wasn't going to write a blog anymore but I wanted to write this because I think it is highly unfair.
We are customers of Bell Mobility (cell phone) here in Canada. We decided to buy our phones and go on a pay as you go plan so we wouldn't get a monthly bill. We bought our cell phones mid November 2010 after our Verizon contract was finished. We could have continued with Verizon but at $90.00 US per month, it was just too costly. I only have good things to say about their Customer Service. Unlike Bell!
Shortly after we got our phones I started getting unsolicited text messages. I should point out that Gordon and I never use texting on our phones. I should also point out that Bell charge for any incoming text messages. So I went in to the Smiths Falls office and was told they couldn't take texting off my phone. (Verizon had removed it at my request.) Yesterday we went to Ottawa and were told the same thing at the Bell store but he gave me the Customer Service number to call. So this morning I called them and was told they could indeed take texting off but I would have to pay for any incoming text messages to my phone regardless. Does that make sense to anyone? Does it make sense that I have to pay for unsolicited incoming messages? He suggested I call the people texting me and tell them to stop or text "Stop" to them. I called the number that sent me the text message "Hey" two days ago. Turns out it was a young person, probably high school age. I told her to stop texting me and she said that she didn't. I told her the message had come from her phone and maybe she should keep better tabs on it. To her credit, she did apologize.
If we hadn't purchased the phones and phone card already, I'd be tempted to tell them to stick their phones where the sun don't shine however we do need cell phones for emergencies. The alternatives are Telus who also charge for incoming text messages and Rogers who doesn't however their service area is sometimes in question routing you to US towers at times.
The service rep at the Bell store in Ottawa did send a "stop" message to a couple of spam messages so we'll see how that goes.
Anyway, after I hung up I sent an email to Bell explaining the situation and asking for a satisfactory conclusion. Do you think I'll get anywhere?